Honey Badger recently moderated a panel on scams at the CeFPro Fraud & Financial Crime Europe 2022 summit. Watch the full video below 👀⬇️.
The session tackled a number of questions, including several from the audience on spoofing and the detection of fraud on phone calls. Here’s a snippet from panel moderator and Honey Badger CEO Matthew Salisbury:
"One question I see is 'why don't the government put regulation on phone companies to block known phone scam numbers?' The answer is Ofcom has actually created some regulation that's going to be released in the next few months and basically it's going to put more pressure on networks and operators to go ahead and block.
And we actually work with people like TUFF - the Telecommunications UK Fraud Forum to distribute high risk numbers, for example. So I know personally that there's a lot happening in that space.
The last question I wanted to answer at the same time was 'can telecommunications firms still detect fraudulent calls in the call centre?' If they are spoofing, the answer is yes, if they work at the network level. So companies like Honey Badger work with Vodafone and the operators and they can see the P-Asserted number, which is basically the originator, and then there's the From number, which is what's presented. And you have to work at that network level - The SIP metadata level to see what's behind the call. And if the company is doing that, then they can indeed see if it's been spoofed.
If it's just looking at the software in the contact centre, then often they can't see that. So there's a big difference in the technologies that play there."
And we actually work with people like TUFF - the Telecommunications UK Fraud Forum to distribute high risk numbers, for example. So I know personally that there's a lot happening in that space.
The last question I wanted to answer at the same time was 'can telecommunications firms still detect fraudulent calls in the call centre?' If they are spoofing, the answer is yes, if they work at the network level. So companies like Honey Badger work with Vodafone and the operators and they can see the P-Asserted number, which is basically the originator, and then there's the From number, which is what's presented. And you have to work at that network level - The SIP metadata level to see what's behind the call. And if the company is doing that, then they can indeed see if it's been spoofed.
If it's just looking at the software in the contact centre, then often they can't see that. So there's a big difference in the technologies that play there."
Matt Saisbury
Honey Badger Co-Founder & CEO
Honey Badger HQ
